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Do you have 50% of English or more? If so, join our call center program today!


  1. Basic Vocabulary: Introduce essential English words and phrases, including everyday objects, greetings, numbers, colors, and basic conversational expressions.

  2. Grammar Fundamentals: Teach basic sentence structure, verb tenses (present simple, past simple), pronouns, articles, and prepositions to provide a strong foundation for constructing sentences.

  3. Listening Comprehension: Develop students’ ability to understand spoken English by exposing them to simple conversations, audio recordings, and short speeches.

  4. Speaking Skills: Encourage students to practice speaking English through guided conversations, role-plays, and interactive activities, building their confidence in expressing themselves in everyday situations.

  5. Reading Comprehension: Introduce simple texts, such as short stories, dialogues, and articles, to help students develop reading skills, expand vocabulary, and improve comprehension.

  6. Writing Skills: Teach basic writing skills, including sentence formation, paragraph structure, and basic grammar rules, and provide opportunities for students to write simple sentences, short paragraphs, and simple compositions.

  7. Cultural Awareness: Foster an understanding of English-speaking cultures by incorporating cultural topics, customs, traditions, and celebrations into the curriculum, helping students develop cultural sensitivity and awareness.

  8. Pronunciation and Intonation: Focus on correct pronunciation of sounds, stress patterns, and intonation to improve overall speaking and listening skills.

  9. Listening and Speaking Exercises: Provide regular listening and speaking exercises to enhance students’ listening comprehension and fluency, such as listening to and repeating dialogues, answering questions, and participating in conversations.

  10. Assessments and Progress Tracking: Implement regular assessments to evaluate students’ progress, identify areas that need improvement, and provide feedback to help students track their language development.

  1. Vocabulary Expansion: Introduce a wider range of vocabulary, including idiomatic expressions, phrasal verbs, and common collocations, to enrich students’ language repertoire and facilitate more nuanced communication.

  2. Grammar Development: Consolidate and expand on previous grammar knowledge, introducing more complex tenses (present perfect, future), conditional sentences, reported speech, and advanced grammatical structures.

  3. Reading Comprehension: Enhance reading skills through exposure to various texts, such as articles, short stories, essays, and excerpts from novels, allowing students to analyze and interpret content, develop critical thinking skills, and expand their cultural knowledge.

  4. Writing Proficiency: Develop students’ writing skills by guiding them through different types of writing tasks, including formal and informal letters, emails, essays, opinion pieces, and summaries, focusing on organization, coherence, and accurate language use.

  5. Speaking Fluency: Encourage students to express themselves fluently and confidently through discussions, debates, presentations, and interactive activities that require them to express opinions, support arguments, and engage in meaningful conversations.

  6. Listening Comprehension: Provide opportunities for students to improve their listening skills through a variety of authentic audio resources, such as podcasts, news reports, interviews, and TED Talks, focusing on understanding different accents, speech patterns, and complex ideas.

  7. Cultural Competence: Deepen students’ understanding of English-speaking cultures, customs, and societal norms by exploring topics such as history, literature, current events, and social issues, fostering cultural sensitivity and intercultural communication skills.

  8. Pronunciation Refinement: Continue to refine students’ pronunciation by focusing on more advanced phonetic features, intonation patterns, and stress in connected speech, aiming for clearer and more natural-sounding communication.

  9. Independent Learning Skills: Promote self-directed learning by encouraging students to engage in independent study, self-assessment, and the use of online resources, language-learning apps, and authentic materials to further develop their language skills outside the classroom.

  10. Exam Preparation: Our academy prepares students for standardized English exams (EF SET), incorporate targeted exam preparation materials and strategies to help students familiarize themselves with the exam format and develop the necessary skills for success.

  1. Communication Skills: Develop effective oral communication skills to ensure clear and professional interactions with customers over the phone.

  2. Active Listening: Train students to listen actively, understand customer inquiries or concerns, and respond appropriately.

  3. Phone Etiquette: Teach proper phone etiquette, including greeting customers, introducing oneself, and using appropriate language and tone.

  4. Pronunciation and Accent Neutralization: Help students improve their pronunciation, reduce accents, and achieve a clear and easily understandable speaking style.

  5. Vocabulary Expansion: Introduce industry-specific vocabulary related to call center operations, customer service, technical support, and commonly encountered customer issues.

  6. Fluency and Speed: Enhance speaking fluency and speed to ensure smooth and efficient customer interactions without compromising clarity.

  7. Problem-solving Skills: Develop critical thinking and problem-solving abilities to address customer issues, provide solutions, and escalate problems when necessary.

  8. Cultural Sensitivity: Foster cultural sensitivity and awareness to handle diverse customer backgrounds and preferences respectfully and effectively.

  9. Conflict Resolution: Train students in conflict resolution techniques to handle difficult or irate customers professionally and defuse tense situations.

  10. Role-playing and Simulations: Provide opportunities for students to engage in realistic call center scenarios through role-playing activities and simulations to practice their skills and gain confidence.

Let’s get in touch!



+504 2212-1622

+504 8876-1386

+504 3333-9305

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